Privacy Policy

Effective Date: June 1, 2026

At Formae ("we," "our," or "us"), accessible via https://formae.in/, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Formae and how we use it.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

When you visit and interact with our Site to browse or purchase our acrylic posters and custom objects, we collect certain types of data:

• Personal Information: When you make a purchase, create an account, or contact us, we collect personal details you give us, such as your name, delivery address, billing address, email address, phone number, and custom files/images uploaded for personalized orders.

• Payment Data: Your payments are processed securely via third-party payment gateways. Formae does not store or have access to your raw credit/debit card numbers, UPI PINs, or net banking passwords.

• Automatically Collected Data: Like most e-commerce sites, we collect device information using log files and cookies. This includes your IP address, browser type, Internet Service Provider (ISP), time stamp, referring/exit pages, and the number of clicks.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, manufacture, and ship your orders.

• Provide customer support and send order status updates (via Email, SMS, or WhatsApp).

• Understand and analyze how you use our website to improve user experience.

• Develop new products, services, features, and functionality.

• Detect and prevent potential fraud, unauthorized transactions, or spam.

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers necessary to run our e-commerce business:

• Logistics & Courier Partners: To print shipping labels and deliver your physical orders to your doorstep.

• Payment Checkouts & Gateways: To process secure transactions and enable direct UPI/card payments.

• Analytics Providers: (Such as Google Analytics) to monitor website performance and traffic trends.

4. Data Retention

We retain your personal information (such as order history and shipping addresses) only for as long as necessary to fulfill your orders, provide customer service, and satisfy legal, accounting, or reporting requirements. Custom images uploaded for personalized prints are automatically deleted from our production servers after the order is fulfilled and the return window closes.

5. Cookies and Web Beacons

Formae uses "cookies" to store information about visitors' preferences and the specific pages on the website that the visitor accessed or visited. This information is used to optimize the user experience by customizing our web page content based on visitors' browser types and behavior (e.g., keeping items in your shopping cart).

6. Security of Your Data

The security of your personal information is vital to us. We implement standard Secure Sockets Layer (SSL) encryption across our entire website to protect data transmitted online. While we use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

7. Your Data Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal data (provided it is not required to complete an active transaction or comply with legal obligations).

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our Grievance Officer at:

• Email: formaefrompanalore@gmail.com